FAQ
You have questions, we might have answers.
You can also contact us using our contact form or directly by texting us at 1-877-444-9936.
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We’re available to respond daily 9:00am – 9:00pm EST, but text us anytime and we’ll get back to you!
Orders
How do I return an item?
- Please contact us with your order number and email associated with your order. All product, excluding all quick strike and collaborations, may be returned for a refund in its original unworn condition within 30 days of purchase. All returns are subject to a $8 restocking fee.
https://cncpts.com/pages/return-policy
How can I cancel my order?
- Please contact us with your order number and email associated with your order. *Orders placed with items listed as “FINAL SALE” cannot be cancelled or changed.
Can I edit my order once I placed it?
- Once an order has been placed no changes can be made. You can cancel the order and place a new order with the necessary changes if the order has not already been shipped.
Can I change the shipping address after the order has been placed?
- For security purposes, we're unable to make address changes after an order has been placed.
How long does it take to ship?
- Orders can take 4-5 business days for processing and shipping within the US.
- International orders may take up to 7-10 business days for processing and fulfillment.
Where are your items shipped from?
- Orders are shipped from our fulfillment center in Kentucky.
Can I order something online and pick it up in-store?
- No, our retail locations are unable to accept shipments for orders made online. Items purchased online are processed and fulfilled from our fulfillment center for shipment to a personal address.
Do you offer consignment?
- All items sold come directly from the manufacturer.
Can I use my school ID for drawing pickups?
Drawings & Releases
How do I find out about upcoming releases?
- Please follow @cncpts on IG, X or download the CNCPTS App to stay up to date with all of our release information.
How do I sign up for online drawings?
- All online drawings will be found under “Releases”
I can't pick up my drawing win, can my friend of family pick it up with my ID?
- You must be present to pick up the drawing win. If you are not able to pick it up, it is forfeited.
Can I use my school ID for drawing pickups?
- a government issued ID is required for drawing pickups.